Shorasha App

Terms and Conditions

Introduction:

The Shorasha Consulting application aims to provide a secure and efficient platform for communication between users (individuals seeking family and household consulting services of various types from qualified consultants) and qualified consultants, who hold specialized academic certifications to offer family and household consulting services of various kinds.
These terms and conditions are designed to ensure a safe and effective experience for all and to protect the rights of all involved parties.

Definitions:

Application: The mobile application "Comprehensive Family Consulting."
User:The individual using the application to access family consulting services.
Consultant: The individual providing family consulting services through the application.
Application owner: The entity that owns and manages the application.
Consultation session: A communication session between the user and the consultant via the application, aimed at providing family consulting services.
Content: Includes texts, images, videos, audio files, and any other type of data uploaded, posted, or displayed on the application.
Services: The family consulting services offered through the application.

Terms of Use:

The user must be an adult and capable of entering into contracts.
The user must read and understand these terms and conditions before using the application.
The user must comply with appropriate conduct rules on the application.
Users must obtain the owner's approval before using the application for research or educational purposes.
Users must pay the consultancy service fees in advance according to the prices specified in the application.
The user is prohibited from using the application for any illegal or unethical purposes.
The user is prohibited from posting any offensive, harmful, or illegal content on the application.
The user is responsible for all activities conducted on their account.
Commercial use of the application is prohibited without the written consent of the application owner.
Sharing personal user information with others on the application without their consent is prohibited.
Users must report any offensive or harmful content they encounter on the application to the application owner.
All users who are minors in their place of residence (generally under 18 years old) must obtain consent from their legal guardian and be directly supervised by their guardian while using the application. If you are a minor, your guardian must read and agree to this agreement before you use the website.
Credit or prepaid cards used by the client for payment via the electronic payment gateway on the site or application must belong to the client. If the card is owned by another person, the client must use it legally with the cardholder's consent.
Unauthorized use of the application's services, including collecting usernames or email addresses from users by electronic means or otherwise for sending unsolicited emails, is prohibited.
The user is prohibited from sending chain messages or unsolicited emails to other users.
If either the user or the consultant violates the terms and conditions in the application’s Terms of Use, the other party must immediately inform the application management by sending a private message to the application owner via the communication method available in the app to contact the app owner.

User Obligations and Declarations:

The users must be of legal age in the State of Qatar or outside of Qatar and declare their full legal capacity to adhere to the terms and conditions of the application and confirm their full legal capacity to receive the services of the application.
The user must read and understand these terms and conditions before using the application. By using the application, users agree to these terms and conditions.
Users must provide accurate and correct information when registering and ensure it is updated to remain accurate throughout the period of use of the application.
The user is responsible for keeping their account password confidential and is advised to change their password regularly and take precautions to protect their account.
The user acknowledges and agrees that the application is not responsible for any damages or losses resulting from unauthorized access to their account, whether with or without their consent or knowledge.
The user agrees to use the application solely for the purpose of searching for and receiving services from the application, and the user may only use the application personally. Furthermore, the user should not use the application on behalf of or for any other person, entity, or organization.
The user acknowledges and agrees that he is solely responsible for all activities carried out using their account, and also agrees that the application may hold him liable for any damages or losses incurred as a result of his account being used by any third party, whether authorized or not. The user must compensate the application for all related damages or losses.
Each user is allowed only one account, and they are not permitted to use any other account on the application for any reason.
The user is prohibited from interfering with or attempting to interfere with any of the application’s systems, services, servers, networks, or infrastructure.
When using the application, the user shall not engage in any behavior that violates any applicable local or international law, legislation, decree, rule, regulation, or code of ethics.
In all communications with the application or with consultants, the user agrees to check all attachments and related files for viruses or malware.
The user must respect the privacy of others and may not use the application for any illegal or harmful purposes.
The user must pay for the consulting services according to the prices specified in the application.
The user must adhere to appropriate conduct rules on the application.
The user is prohibited from using the application for any illegal or unethical purposes.
The user is prohibited from posting any offensive, harmful, or illegal content on the application.
The user is responsible for all activities carried out on his account, both legally and civilly, and in relation to third parties.
The application owner has the right to cancel the user’s account at any time without providing any reasons.
The user receiving the consultation is responsible for selecting the consultant and the data and information provided by the consultant. The owner is not liable for any responsibilities regarding the consultations or information exchange between the user and the consultant.
Using the application constitutes the user's acknowledgment and acceptance of all the terms and conditions stated in these terms.
The user is prohibited from recording or using the consultations, discussions, or exchanged information on the application and re-broadcasting it in any way or on any social media platform or publishing it by any other means.
The user is not allowed to record consultations received through the application, whether video, audio, or written, under any circumstances, and the user will be legally liable for any violations.
The user is not allowed to interact with the consultant outside the application in any way, nor is the user allowed to request personal contact information from the consultant. Both the user and the consultant will bear legal responsibility for any actions resulting from the exchange of personal contact information.
The user is prohibited from attempting to hack, decompile, or perform reverse engineering on the application.
The user is prohibited from requesting any medical or pharmaceutical prescriptions from the consultant through the application. Doing so is considered an illegal act, and the user will bear full civil and criminal responsibility, including any penalties if it results in harmful or adverse effects. Similarly, the consultant is prohibited from providing any medical or pharmaceutical prescriptions to the user through the application. The user must immediately inform the application via communication channels within the app if the consultant does so. The user is advised not to use such prescriptions, and if they do, it will be at their own personal risk, with the application not bearing any legal responsibility.

Consultant's Obligations and Declarations:

The consultant is committed to maintaining the confidentiality of users' information and not sharing it with any other person without their consent.
The consultant is obligated to inform the application owner of any ethical concerns they may have regarding the use of the application.
The consultant must read and understand these terms and conditions before using the application. By using the application, consultants agree to these terms and conditions.
The consultant must hold accredited and documented qualifications in the field of family counseling.
The consultants must provide accurate and truthful information about themselves and their experience.
The consultant must adhere to the ethical standards of the counseling profession.
The consultant must respect the privacy of users and must not use the application for any illegal or harmful purposes.
The application owner has the right to cancel the consultant's account at any time without providing any reasons.
All information provided by the consultant, including academic certifications, is the consultant's personal responsibility. The consultant is legally accountable before government and legal authorities for the accuracy of this information and the qualifications they present.
All consultations provided by the consultant, including the content within them, are the consultant's personal responsibility and are subject to the laws of the State of Qatar.
The consultant must first provide all academic certifications required to appear on the application to the owner, and these must be documented in accordance with the laws of the State of Qatar before using the application.
The consultant may not use the content of the consultations conducted on the application by re-broadcasting it on any other platform, website, or social media without written consent from both the owner and the receiving user. The consultant will be legally accountable in case of non-compliance.
The consultant may not record the consultations they provide through the application, whether in video, audio, or written form, under any circumstances. The consultant will be legally accountable in case of non-compliance.
The consultant may not interact with the user outside of the application in any form. They may not request contact information or personal data from the user. Both the consultant and the user will be legally responsible for any actions arising from providing personal contact information to each other.
The consultant must wear appropriate clothing during the sessions, including Zoom or video calls, keeping in mind the customs and traditions of the State of Qatar.
The consultant must communicate effectively with the user, using clear and understandable language, while considering their cultural and educational background.
The consultant must be patient and understanding towards the user, respecting their feelings and needs.
If the consultant believes the user requires specialized assistance beyond the scope of their services, he should encourage the user to seek help from a qualified professional.
The consultant must act with integrity and avoid misleading the user or providing false information.
The consultant must avoid any behaviors or expressions that may be considered offensive or unacceptable.
The consultant must ensure that the lighting and sound are appropriate in his location.
The consultant must use a suitable camera to ensure clear image quality.
If the consultant encounters inappropriate content from the user, he must warn the user not to repeat it and immediately terminate the session if the user continues to provide inappropriate content. The consultant should report the inappropriate content to the application support team.
If the user faces an emergency during the session, the consultant must calm the user, ensure his safety, provide emotional support, guide the user to seek assistance from the relevant authorities, and immediately terminate the session. The consultant must inform the application support team of the emergency right away.
The consultant must not provide any medical or pharmaceutical prescriptions to the user. Doing so is considered an unlawful act, and the consultant bears full civil and criminal responsibility. If this results in adverse, illegal, or harmful consequences for the user, the consultant will be held accountable. Likewise, the user must not request medical or pharmaceutical prescriptions from the consultant through the application. If the consultant provides such prescriptions, the user must immediately inform the application via the communication channels within the app. The user should refrain from using such prescriptions; if they do, it will be at their own risk, and the application will not bear any legal responsibility.

App Owner:

The app owner is committed to providing a secure and efficient platform for users to access various types of family counseling services.
The app owner is committed to protecting the privacy of users' and consultants' registration data.
The app owner is committed to providing high-quality services to both users and consultants.
The app owner has the right to modify these terms and conditions at any time.
The app owner has the right to cancel the app or any of its services at any time.
The app owner is not responsible for any content published on the app by users or consultants.
The app owner is not responsible for any damages that may occur to users or consultants as a result of using the app.

Fees and Payments:

Counseling services on the app are provided for a fee.
The service fees are determined according to the app's policy.
Fees are paid through the integrated electronic payment gateway within the app.
The app owner has the right to change the service fees at any time.
The consulting service fees are calculated based on the prices specified in the app
In case of cancellation or rescheduling of an appointment, the cancellation and rescheduling policy set by the app owner will be applied.

Cancellation and Rescheduling:

Users have the right to cancel or reschedule their appointments according to the following conditions:

A user can cancel or reschedule the consultation appointment at least 24 hours before the scheduled time and will receive an immediate refund to their electronic wallet within the app. This amount can be used for future bookings within 45 days. If not used within this period, the amount will be deducted from the wallet, and the user will not have the right to claim it.
Cancellations made less than 24 hours before the appointment will result in the user losing the full booking fee.
Once the consultation or any service provided through the app has begun, the user cannot recover any fees paid and will forfeit the remaining balance of the booking.

Ratings:

Users can rate consultants after each session.

Application Responsibility:

The app owner is not responsible for any content shared on the app.
The app owner is not responsible for any damages resulting from the use of the app.
The application owner is not responsible for any direct, indirect, consequential, special, or punitive damages resulting from using the application or any content posted on it.
Users and counselors are responsible for using the application in a responsible and ethical manner.
The application owner may temporarily suspend or completely stop operating the system at any time.
The application owner will not be liable to users or any third party due to the temporary suspension or complete cessation of the system's operation.
The company owning the website does not guarantee that its services will be provided on time, in a secure and complete manner, and that the results obtained from the services will be as the user desired, and that the quality of the services will meet expectations, as the role of the website is limited to providing consultations through specialists.
The application owner has the right to support or delete all or some of the files and messages submitted by users during the use of the services for some time, during periods considered appropriate, and there will be no responsibility for support and deletion procedures.
The application owner has the copyright and publication rights arising from the ownership of information, documents, software, designs, graphics, and all information contained on the application.
The application owner has the right to publish any information, documents, software, designs, graphics, etc. (such as messages, notifications, reports/news, and files sent to newsletters) that are produced by members and uploaded to the system by members and/or are sent to another place within the website that is considered appropriate and it is likely that this information may be copied and/or published by other users.
The owner may make any changes to the implementation of this agreement, modify existing materials, or add new materials for the purpose of complying with any technical obligations and legislation issued in the future.
The owner may provide additional services, change some services partially or completely, or convert them to a paid service.
This application may be unavailable at certain times to allow for maintenance and updates. Although we will endeavor to notify customers in advance of the unavailability of any service mentioned, this cannot be guaranteed, and we reserve the right to modify or withdraw the service at any time.

Modifications:

The owner of the application has the right to modify or change these terms and conditions at any time.
Using the application after the terms and conditions are changed is considered as acceptance of the modifications.

Termination of Service:

The owner of the application has the right to terminate the service of any user or consultant at any time without providing any reasons, and will not bear any legal responsibility for doing so. The user or consultant has no right to object to this action.
The owner of the application has the right to terminate the service of the application at any time.

Language:

These terms and conditions are written in Arabic.
In case of any contradiction between the Arabic version and the English version, the Arabic version shall prevail.

Contact Us:

If you have any questions or comments about these terms and conditions, you can contact us through the application.

Acceptance:

By using the application, users and consultants agree to these terms and conditions.

Intellectual Property Rights:

All intellectual property rights in the application and its content are owned by the owner of the application.
The user is not allowed to copy, distribute, modify, or reuse any content from the application without written permission from the owner of the application.
The use of any trademarks or other intellectual property rights owned by the owner of the application is prohibited without their consent.

Privacy Policy:

The application respects the privacy of its users and collects only the data necessary to provide services.
The data collected from users is used in accordance with the privacy policy available on the application.
Users have the right to review, modify, or delete their data at any time.
Users can review the privacy policy available on the application to understand how their personal data is collected and used.

Dispute Resolution:

In the event of any disputes related to the use of the application or the services provided, both parties (the user and the consultant) agree to attempt to resolve the dispute amicably in the first instance.
If an amicable resolution is not reached, the dispute will be referred to arbitration in accordance with the laws of the State of Qatar, and the arbitration decision will be final and binding on both parties.

Jurisdiction:

These terms and conditions are governed by the laws of the State of Qatar.

Disclaimer:

The application is not a substitute for psychological or medical treatment.
Users should consult a doctor or mental health professional before making any decisions regarding their mental health.
The application owner is not responsible for any decisions made by users based on the information or consultations provided through the application.

Acknowledgment:

The application owner thanks all users for using the application and hopes it provides them with a positive and effective experience.

Thank you and appreciation: The application owner thanks all users for using the application and hopes to achieve a positive and effective experience for them.